Call Center Job Final Interview
81Final Interview Questions
During the Final Interview, the interviewer is usually the account manager or the head of the department where you will (possibly) be assigned. The main goal of the interviewer is to go deeper into your personality and evaluate your potentials.
Note: For tips on passing the first stage or the Initial Interview, please click here.
Note: For tips on passing the second stage or the Examination phase, please click here.
As far as I can remember these were the questions asked to me:
What are your principles in life?
- I would always say, “We only have one life. So we should live it right and do our best in everything we do.”
Do you always depend on your parents when making big decisions in life? Or how do your parents affect you when it comes to decision-making for yourself?
- “I was raised by a single-mom and I love and respect her and I know that she loves and respects me too. She has always been a major influence to me especially when making major decisions in life. But of course now that I have come of age, she also respects the fact that I already have the ability to discern what is right or wrong for me.”
You may also receive questions that would measure your Customer service skills:
The key to success in a call center position is your customer service skills and orientation.
“Tell me about a situation in your previous jobs when you had to deal with demands from an unreasonable customer.”
- There was one time when I had to deal with a customer who demanded for a replacement despite the fact that his item is no longer within the return period. In times like that, I believe that it is necessary to stay calm and professional and let the customer know that you understand the whole situation and how he feels. I politely explained to him that we could not process a replacement but we can process an in-warranty repair. I believe that an effective customer service agent does not need to compromise the company’s policy to meet customer satisfaction. You just have to sound friendly and professional.
“Tell me about a time when you went the extra mile for a customer.”
Tip : Show how you proactively develop the relationship with
the customer, make the extra effort to listen and understand the
customer and give high priority to meet the customer’s needs.
Way back at my previous call center company, I was working for an account that handles Technical Support for a digital camera. For How-to inquiries, we were supposed to just refer customers to the online interactive tutorial. However, there was this customer who was in her 80’s who badly needed help with some settings in her camera. I thought it would be too rude of me to just say “Okay log on to this website and you’ll get the support that you need.” So, what I did, I stayed on the phone for over an hour to walk her through with the settings for her camera. And it was worth it, because it always feels good to be of help. Also, she even spoke with my supervisor to give me Kudos.
“Describe a situation when you had to calm down a very angry customer and uses foul language.” Tip: Describe your ability to handle negative customers without being intimidated or getting upset.
Yes, I’ve had a few experiences with irate customers. In times like that, I believe that it is necessary to stay calm and professional and let the customer know that you understand the whole situation and how he feels. If he/she begins saying foul words, in a clear but calm way, I would say, “It would be better that we handle this situation on a professional level. I will do my best to fix this issue but I need you to stay calm. I can handle your problem but I might not be able to handle your foul language. I might be force to end this conversation if you continue to yell foul words at me.”
Learning Skills
Call center positions often require the successful candidate to undergo both product and technical training. In a call center interview you will be asked questions that would explore your ability to learn and apply new information quickly and willingly.
“Tell me about a time you were able to learn something complex in a short time period.”
I am a fast learner because I am optimistic and open-minded. I think these are major factors in order for one to learn very easily. When you are open-minded, you are open to changes and you are open to new things as a result, you are very trainable. Before I entered the call center industry, I had no idea about American Culture. I had no idea on how they live their typical days. I had no idea on how they think. But keeping an open mind and positive attitude helped a lot.
Please feel free to contact me for more information. I'd be glad to help.
More Tips
NOTE:
Your competency in communicating effectively and your listening skills will be assessed as you interact with the interviewer. Make sure you speak clearly and concisely, choosing your words with care and using correct grammar. Listen carefully to questions during the call center interview and ask for further clarification if you do not properly understand a question.
During the call center interview expect questions that explore your motivation to work in the call center and your commitment to staying in the position, such as:
“What do you enjoy about working in a call center?”
“Why have you chosen a career in this industry?”
“What does a call center mean to you?”
This seemingly harmless question is a way for your prospective employer to gauge how serious you are, and what your commitment to the job will be.
Note: A simple and precise answer will do. You may say, “A call center is a company that handles customer care or customer service via telephone.”
They might add, “What do you know about the BPO Industry?”
You may say,
“BPO or Business Process Outsourcing is common among big companies nowadays. Basically it’s about linking of two companies in which the other company serves as the provider and the other one is the client. One example is a call center company that provides customer service to the customers of their client.”
For example, Sayks is a call center that handles customer care for Kodyak company. In other words, when the customers dial the Kodyak Customer care phone number, the Sayks employees are the ones handling the calls.
On my next post I will try to cover more tips on getting a job at a call center and how screening continues even throughout the training stage. Please stay tuned. Thank you.
Check out my personal blog: Monz Avenue
Note: I know my grammar skills are way too far from perfection, please bear with me. Thank you.
Convergys and other call centers are hiring call center agents!
Let me know if you want to apply!
Visit this site: http://www.monzavenue.com/p/call-center-job.html
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you provided realistic and down to earth advice.
good hub=)
nice one.. i learned from it
Ei, guy... I'm terribly sorry for my previous message that had been written in a really nasty tone.
You didn't deserve my meanness. :(
Please just disregard it and delete.
I'm very sorry if I hurt you.
@dismayed. thanks for pointing out my mistake. it's okay. i don't mind being corrected but yeah it would be more appreciated if you could say it in a nicer way. i know for a fact that my grammar is way too far from perfection. i knew there's something wrong with that statement but i didn't bother to correct it so, i learned my lesson and again thanks.
thank you for the information... ^_^ ive learned lots of stuff
Please add me up on YM for more tips:
Yahoo ID: monzavenue
check out my blog: www.monzavenue.com
Convergys is hiring call center agents!
Let me know if you want to apply!
i'll keep it in mind on monday
@monzavenue
sir, ask ko lang sana kung ano tinatanong during an interview?
im planning to apply sa cvg as a tech support.
i hope you can help me. thanks! ^_^
@RJ
please read the whole article as it talks about the questions that are usually asked during the final interview. =)
@Mon
sorry, i forgot to include "Initial".
i'm asking for initial interview not final interview.
sorry for my mistake. ^_^
Hi RJ,
Please check out my other hub article about answering initial interview:
http://hubpages.com/_nc3jdvi0stg7/hub/monzavenue
Convergys is Hiring!
You may apply online, please click on the link below:
@mon
thank you very much!
Ur welcome and wish u all the best in ur application.. =)
hi...I enjoyed reading your article. I already tried in applying in the call center industry but I realized that it is not for me. I am not good in oral. what I want in call center is the high salary and bonuses. but I also really want to have an experience in this industry, and I think I will just make it with a best preparation. thank you for the tips you posted here!by the way, may I know how to make a URL or blog the same of yours? thank you.
well, thanks for the tips. i learned a lot. hope i could pass the interview that i'm going through this coming week. thanks
@Rene: Thanks for the kind words. It's okay if you didn't pass at first try. There are a lot of call centers out there. Try and try until you succeed.
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hi mon, i enjoyed reading your article. two thumbs up :)
hopefully i will pass all the interview and exam this coming monday. i'm a bit nervous. ^^
more power.
thanks for the tips!!!! itll help me a lot.
You're welcome guys! thanks for reading.
Check out my news blog. http://www.mondenero.com
it's really nice.. u give me a lot of ideas regarding on that matter..
hi sir.... im a single mom...an undergrad of B.S Nursing 3rd yr >>> i want a call center job... a pass the xam and the first interview but i didnt get hired...hehehe coz i was slow in typing and i sink when my last and final interviewer ask me ....what is a call center? what is BPO? what is a customer service representative....and my ansr was ,,,>> i dont knowlol
i will not SURRENDER UNTIL i GET hIrED>>>
GOd bless>>>>>>smile)))))
thanks for the advice kuya i want to become a call center agent but i know i need to gain more idea about this job
pano poh kuya pag hindi mganda ung voice mo over the phone?
very nice tips kuya.. i am a fresh graduate,18 years of age I want to be a call center agent, I passed my resume in different companies.. tenext na nila ko and tinatawagan kaya lang di ako umaattend sa interview kasi natatakot ako hehe :)
hi kuya..need more tips during the interview..im 21 years of age and planning to apply in a call center but i dont have enough self confidence to go..ahehe
thanks for the advice i had tried applying in a call center 3 times but i didnt get hired..im always failed in the final interview can you give me some more tips on that part?
nice.. sna mkatulong saken. exam q bukas s hsbc
Hi monz.. could you please send more tips.. I dont know but I'm still not confidence to my grammar. what am i supposed to do..
thanks so much it was explaned in a simple way. im about to take my final interview tomorrow & i really dont know what questions might come up. its my first time as a call center agent. thanks for the tips. if only i could have this "kodigo" he-he...God bless !
sorry typo error...should have been "thanks so much. it was explained" (added the period & letter i) will check your blog !
im happy to visit your site.. i hope it will help me a lot for my final interview tomorrow..
tnx a lot.... c:
this is really helpful. thanks for the tips..this is the great website for me regarding ccallcenter...please email me if there are some updates..good work!!
thanks a lot ... ive been tru all the exams but i dint pass the final interviews huhu...
your article is really knowledgeable...no doubt of being a succesful..nweis, sharing is also way of success...god bless you
hey mon! nice hub you got here Ive been to 3 different call centers here I always fail in the final interview I hope your tips can work I need this job so badly! Good work keep it up!
Great hub with great advice. I think that a lot of people will benefit greatly from this information.
Nice hub Mon. Very informative. The final interview at any job, is always the most stressful. Thanks for sharing this experience and the insight it gave me and others who sometimes struggle with the interview process.
HI monz, tnx 4 that good answers and tips for that final interview i hope im lucky enough to pass my final interview.. Garner
great tips im excited for my job hunt this Monday thanks
thank you very much kuya mon, i have gained lots of tips from you. i will be having my first ever job interview as a call center agent this coming october 1. because of your all given tips, i now know what to do. thank you. =) God Bless You Always.
thank you so much.....for helping jobless people...u help a lot of people...bcoz of u a gained a lot of knowledge about call center....
kuya mon thank you so much for the tips. im about to have my interview this comming monday. and your tips helps a lot. now i think it would be easy for me to pass the interview. :)once again thanks! :))
what a nice tips written in simple words...
u know what, i absorbed much of that, maybe this time i can pass my final interview..i gained such confident upon reading it.!! thank u godspeed!!
big help 4 me....hope ill pass d interview.... thanks..
qya mon sna mas mrmi png questions....more2!
hi, all i can say is thank you so much for the tips. this coming Monday will be my final interview and i am happy to visit your site. good luck to myself!! Once again, thank you so much!!!!more power everyone!!!
this can really help me with my final interview!! thanks for the wonderful tips! God bless!
hi i hope that it will help me to pass my interview on monday..gosh this will be my third call center interview. hoping that i will pass the interview this time.. thank you for the tips, i know my english is not as good as others but atleast i learn from my mistakes. once again thank you and more power to you..godbless!
Good Communication and Listening Skills
Understanding Individual Differences of Customers
Language Abilities of Agents
Computer Literacy
Agents need to be always mindful of the fact that no matter how difficult existing customers may be, it is easier to maintain them than attracting new ones.
hi mon...i enjoy reading in ur article...and i learnes a lot too...your a big help for everyone..i hope i can pass my interview tommorow at convergys san lazaro...tnx and godbless...
hi paolo! no problem. break a leg!
i will be in Convergys San Lazaro too next month!
hi mon.... im about to have my validation inteview tommorow, thank you for your advice.. i hope you could also post about tips on surviving a phone interview,. thanks a lot!!
hi.. i just had my exam yesterday at conevergys.. i think everything went well naman.. except for the language assessment.. kc on my case.. nauna yung final interview.. i passed the finbal interview.. pero after ko dun sa language assesment sabe sakin i have to wait for their call nlang daw... does it mean i failed?? nalilito kc ako.. first time ko nagapply sa call center.. is there a chance na tatawagan pa ko o sinasabe nlang nila yun???
Thanks for the helpful ideas! Godbless..
I really appreciate your effort to help other people who wants to land in a call center job. I'm a call center agent too. I'm having difficulties when it comes to grammar thing. My trainer told me I have a good accent and modulated voice but the problem is my grammar. I hope you can help me.
i learned a alot for this tips
thank you for sharing this to us
Astig! galing! thank you so much Mon!
many thanks! call centers here I come! :D
thank u soooo much!
awesome. :DD
nice tip.. i think i will now try to apply in a call center..^^
hi mon.. i have problems on pronouncing words particularly letter F, maybe because i'm wearing braces. Will i still get hired??
thnx kuya, hope that i can pass my interview tomorrow..God Bless:)
thank you so much !!! im so tired applying as a csr but when i read this.... WOW !!! hahah ang galing moh ang laki ng tulong tlga promise !!
ei.this is the first time i saw about your tips.....but it really helps me a lot..i am a fresh graduate and thinking to apply in a call center for now,,i am just preparing..and thankyou so much for the tips.good job!
i had a lot of research about preparing for interviews for call center agent..
but this one really helps me a lot..
from initial to final interview..
i couldnt speak english automatically but soon i can make it..
we can do it..
just believe we can make it.. hoorayyy! :))
steezy tips
this is the most professional tips i've ever read. Thanks a lot!
i always failed interview for call center!... but im not loosing hope,just try again and again,aq naman ung tao na "just go on" hehe.
it helps a lot ur blog....thank you,from our heart.
thank you very much for all of this tips, a very practical tips. God Bless you...
hello everyone
I've learn a lot from this hub!
thanks for sharing it with us
hope i can use all of it
for my interview by tomorrow
wish me luck!!
and all of those who wants to enter
this kind of industry call center
thanks Mon
wow! I've learned a lot from that.. thank you so much..
assemelated a lot of Ideas thanks bro
im gly mother of two kids i really want to work as a call center agent i apply once but i failed i really need your help because im not yet confidence with my grammar and computer skills.i need ti support my husband because our child is growing and i know u can help me to gain my confidence.........pls
thnx for all the tips..;)
up for this...really helps..i will have my final interview this afternoon in CVG..wish me luck ^_~
it really helps a lot..tnxs!cons
thanks mon... ur awesome, JO because of this :)))
This is really helpful especially for people like me..hope soon i can be an agent too with the help of reading and practicing all of your tips and guides..
hi mon,thank you for the tips.can you recommend a good call center training school and will provide a job assistance???i am not confident with my grammar and i think i need a training first.please help me :) ty
nice words.. i learned a lot from this blog. :) godbless!
nice tips for all the failed member of CALL CENTER, like me, it's help me to gain confidence again. tnx!
Heh, nice hub. Thank you for writing it. As a ex-callcenter worker I'm similar with it ;-)
i appreciate it a lot, being a future call center applicant.Are they looking for a perfect grammar and diction ? what if that person had no experience at all ? but willing to be part of call center industry ? would it be advisable to him/her to just quit? Are the interviewer perfectionist with regards to the grammar and clarity of words? just asking !
They are not requiring 100% perfect diction, but person who has it can be sure that job is on.
Concerning experience: It is well welcome but many firms are recruiting unexperienced people. It depends of the market at all.
thanks for your tips and i learn from that.i actually want to work in a call center thats why i read some tips how to pass in the interview coz normally we get nervous talking about interview and then again we forget what gonna speak back to the interviewer.
hi... i always wanted to apply in a call center company but when the interview comes I don't know what to do coz' im scared going to the interview because they might ask me some questions that i don't know or i might answer it in a wrong grammar..what should i do???
next month is my final interview my gosh im so scared..
Hi Guys ,I find it hard to memorize your name. this is all I can say , thanks for all your advice and tips.
It so happened that I'am about to be interviewed in a call center ,maybe next week, I feel so nervous , actually I don't know what to answer to all their questions.
All your tips will surely be of help for a first timer call center agent applicant like me. Thanks.
Do not be nervouse ;-) peacefull mind is one of the most important abilities in this occupation. Companyes are employing people with strong and energetic character. Good place on work market for stressed ones are myth. This is brutal but...this is truth :-/
i had learned a lot from your tips they will surely help me in applying in a call center thanks!!!!!!!!!!
i got a lot of idea on how to deal with the possible questions in applying as a call center agent.. im a bit nervous because im not that fluent in english, but i really want to be hire not just because of the sallary, i also want to develop my skills in speaking english and how wish na "kaya ko.. hehe " tnx soo much .. ^.^
Hi mon,
thanks for the tips, its really help us a lot on how to pass the interview.. i hope i can use this tips on my interview by monday.. :)
Hi to everyone...we all want to work at call center knowing that this is the most demand job today,requires a medium educational attainment.it gives a better salary,social,uniform free "you can customise your own style"most of call center employees is goodlooking,,for me it's a kind of job that you can simply be proud of it...you know guys,i also experienced applying at call centers but i failed so many times...so i stopped and find another job which is easy to have...currently im still employed and received a good salary and benifits as well,but i'm not happy and contented cause i deserved more than this...you know what i'm doing during my free time...?i do have a lot of research about call center interview questions and a hint answer preparing my self next year for a call center career...all i can say guys is that,don't be jerk when choosing your career path,just be patient and know your strenghts and weaknesses for your aimed career be optimistic at all times cause everything goes better through planning...by the way,i'm associate I.T graduate,gudluck to all of us...and more power to our mentor!
Guys...
I think the best way before applying in a call center is....you must be well "prepared" otherwise "failed" so its just a waste of (TME) time,money,effort...!hope everyone here will update the result of their interview so that we may know if they already got the job...tnx!
More power...!
Hi guys,
I had a telephone interview a few days ago for a travel insurance company..just when I thought I messed up as I felt I was stuttering and this my answers unclear the woman asked for a face to face compentecy based interview...i've been reciting nearly every question on the internet thats competency based!
I have another telephone interview on tuesday for another role, I think I will be far more confident this time around!
i applied many times in call center industry but unfortunately i was not able to pass the interview.. because when i got nervous i dont know what to say.
Mashallah!!! wow! really helped me a lot.....next day is my final interview @ Convergys Bacolod, and i could say that this is amazing,totally great that can help me pass my interview.Give an accurate hint for further information about what being a call center representative is.....Thankkxx ......more power and Godbless....Keep it up!!
Mashallah!!! wow! really helped me a lot.....next day is my final interview @ Convergys Bacolod, and i could say that this is amazing,totally great that can help me pass my interview.Give an accurate hint for further information about what being a call center representative is.....Thankkxx ......more power and Godbless....Keep it up!!
I'm still an applicant and I want to work in a call center because I believe it will help me to develop my skills and discover another one. I like the way you give tips. God bless to the job seekers.
Since you taken the time to provide this information, I'm taking the time to say thanks. Very useful for my interview preparation for the call centre job tomorrow.
what is the key for the passing the final interview.
hi mon..
pano ba hnd ipakita na hnd ka talaga kinakabahn?huhhhhhhhh.....pero naktulong po ito para khit papano mging confident...sana mas mapalawak mo pa ito...salamat...sana matanngap ako sa inaaplyan ko ngaunm...
I have also the same question pano hindi kabahan? I find questions easy pero bakit ganun can't control my nervous...:(sana makapasa na.. God bless us job hunters! And thanks also to the owner of this blog this is very helpful specially for no call center experience.. Kudos!
hi.. thanks a lot for this very useful si
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prettydarkhorse Level 2 Commenter 2 years ago
nice tips, good one, ate Maita